I. Purpose
 

These General Terms and Conditions of Sale (GTC) govern the contractual relations between Enchanté France, hereinafter referred to as "the Service Provider", and any natural or legal person, hereinafter referred to as "the Customer", wishing to benefit from the services offered on the site https://sites.google.com/view/enchantefrance/accueil and www.enchantefrance.com 

II. Services offered
 

The Provider offers two types of services: 

• Immersion stays for foreigners in France, including accommodation and full or semi-full board 

• French courses  given in person and online 

A. For Immersion stays:  

1. Registration, prices and payment 

Registration requires a completed form and a deposit of 30% of the total price . The balance is due 30 days before the start of the stay.
 

The rates for the services are indicated in euros, all taxes included. The method of payment depends on the currency used by the Customer: 

- For payments in euros: 

• Payment is made by bank transfer to the Provider's account or via the Wise platform (formerly TransferWise) . 

• Bank details will be provided to the Customer after confirmation of their reservation. 

- For payments in foreign currencies: 

• Payment is made via the Wise platform (formerly TransferWise). 

• The Customer will need to create a Wise account if they do not already have one. 

• Detailed instructions for payment via Wise will be provided to the Customer after confirmation of their booking. 

The reservation is only effective after receipt of full payment. 

2. Conditions of cancellation and reimbursement of immersion stays 

- Cancellation by the Customer: 

• More than 30 days before the start of the stay/course: reimbursement of 70% of the total amount 

• Between 30 and 15 days: refund of 50% of the total amount 

• Less than 15 days: no refund 

- Cancellation by the Service Provider: full refund 

3. Accommodation 

Accommodation is provided at home, full board or semi-full board depending on the option chosen. 
 

4. Responsibilities 

The Service Provider undertakes to implement all necessary means to ensure the quality of the services offered. The Client is responsible for his/her behavior during stays and courses. 

The Provider declines all responsibility for damage resulting from the use of the facilities by the customer.  

5. Insurance 

The Client is invited to take out personal insurance covering the risks associated with the stay and the activities offered.
 

6. Complaints 

Any complaint must be sent in writing to the Service Provider within 30 days following the end of the stay. 

7. Protection of personal data 

The Service Provider undertakes to protect the Client's personal data in accordance with the GDPR. 

 
8. Applicable law and competent jurisdiction 

These General Terms and Conditions are subject to French law. In the event of a dispute, the French courts will have sole jurisdiction. 

B. Face-to-face and online French courses 

1. Services offered 

The Service Provider offers: 

• Face-to-face French courses, given at its premises or at the address agreed with the Client. 

• Online French courses, via a videoconferencing platform.
   

2. Prices and payment terms 

Prices are shown in euros, all taxes included.  

 The payment method depends on the currency used by the Customer: 

- For payments in euros: 

• Payment is made by bank transfer to the Provider's account or via the Wise platform (formerly TransferWise). 

• Bank details will be provided to the Customer after confirmation of their reservation. 

• The Customer will need to create a Wise account if they do not already have one. 

• Detailed instructions for payment via Wise will be provided to the Customer after confirmation of their booking.
   

- For payments in foreign currencies: 

• Payment is made via the Wise platform (formerly TransferWise). 

• The Customer will need to create a Wise account if they do not already have one. 

• Detailed instructions for payment via Wise will be provided to the Customer after confirmation of their booking.
   

The reservation is only effective after receipt of full payment. 

3. Course progress
 

3.1 Face-to-face courses: Courses take place at the agreed address and times. 

3.2 Online Course: The Client must connect at the scheduled time via the link provided. 

For all courses, in the event of the Client being late, the duration of the course will not be extended. 

 
4. Cancellation and postponement 

Any cancellation must be notified at least 48 hours before the start of the course for face-to-face courses, and 24 hours for online courses. In these cases, the course may be postponed. In case of late cancellation or absence, the course will be considered due.
 

5. Right of withdrawal 

In accordance with Article L221-18 of the Consumer Code, the Customer has 14 days to exercise his right of withdrawal for online learning courses. This right does not apply to face-to-face courses booked for a specific date. 

 
6. Intellectual property 

All educational materials provided remain the exclusive property of the Provider. Any reproduction or distribution is strictly prohibited without prior authorization. 

 
7. Protection of personal data 

The Service Provider undertakes to protect the Client's personal data in accordance with the GDPR. 

 
8. Liability 

8.1 For face-to-face courses: The Service Provider cannot be held responsible for accidents or incidents occurring outside its premises. 

8.2 For online courses: The Provider is not responsible for technical problems related to the Client's equipment or Internet connection. 

 
9. Disputes 

In the event of a dispute, the parties will endeavour to seek an amicable solution. Failing this, the French courts will have sole jurisdiction. 

III. Modification of the General Terms and Conditions 

The Service Provider reserves the right to modify these General Terms and Conditions at any time. The applicable General Terms and Conditions are those in force on the date of the Customer's order. 

IV. Disclaimer - Computer security and associated risks
 

The owner of the Enchanté France website implements reasonable means to ensure the security and integrity of the site. However, the user acknowledges and accepts that the transmission of data over the Internet is not completely secure and involves inherent risks. Consequently: 

1. The owner of the site declines all responsibility for any direct or indirect damage, material or immaterial, resulting from access to or use of the site, including, but not limited to, damage caused by computer viruses, Trojan horses, worms, logic bombs or any other type of malicious code. 

2. The user is responsible for protecting his computer equipment and data against any form of contamination by viruses or other harmful elements which could affect said equipment or said data following use of the site. 

3. The owner of the site does not guarantee that the site will be free from errors, defects, malware or viruses. Nor is it responsible for any technical problems or failure of telephone networks or lines, computer online systems, servers, computer equipment, software, failure to receive emails due to technical problems or traffic congestion on the Internet or at any website, or any combination thereof. 

4. The user undertakes not to attempt to interfere with the proper functioning of the site, in particular by voluntarily introducing viruses, Trojan horses, worms, logic bombs or any other element likely to disrupt the normal functioning of the site. 

5. The owner of the site reserves the right to suspend, interrupt or limit access to all or part of the site, without notice, in particular for maintenance reasons or in the event of detection of a threat to the security of the site or its users. 

6. In the event of hypertext links pointing to other websites, the owner of the site declines all responsibility for the content of these sites and any possible damage resulting from their consultation. 

7. The user acknowledges having been informed that the Enchanté France site is hosted by Google Sites, and that the security of data transmitted over the Internet cannot be fully guaranteed. The owner of the site cannot be held responsible for any technical failures of the host. 

By accessing the Enchanté France site, the user expressly accepts this disclaimer and undertakes to take all necessary precautions to protect their computer equipment and data when using the site.