I. Purpose
 

These General Terms and Conditions of Sale (GTC) govern the contractual relations between Enchanté France, hereinafter referred to as "the Service Provider", and any natural or legal person, hereinafter referred to as "the Customer", wishing to benefit from the services offered on the site https://sites.google.com/view/enchantefrance/accueil and www.enchantefrance.com 

II. Services offered
 

The Provider offers two types of services: 

• Immersion stays for foreigners in France, including accommodation and full or semi-full board 

• French courses  given in person and online 

A. For Immersion stays:  

1. Registration, prices and payment 

Registration requires a completed form and a deposit of 30% of the total price . The balance is due 30 days before the start of the stay.
 

The rates for the services are indicated in euros, all taxes included. The method of payment depends on the currency used by the Customer: 

- For payments in euros: 

• Payment is made by bank transfer to the Provider's account or via the Wise platform (formerly TransferWise) . 

• Bank details will be provided to the Customer after confirmation of their reservation. 

- For payments in foreign currencies: 

• Payment is made via the Wise platform (formerly TransferWise). 

• The Customer will need to create a Wise account if they do not already have one. 

• Detailed instructions for payment via Wise will be provided to the Customer after confirmation of their booking. 

The reservation is only effective after receipt of full payment. 

2. Conditions of cancellation and reimbursement of immersion stays 

- Cancellation by the Customer: 

• More than 30 days before the start of the stay/course: reimbursement of 70% of the total amount 

• Between 30 and 15 days: refund of 50% of the total amount 

• Less than 15 days: no refund 

- Cancellation by the Service Provider: full refund 

3. Accommodation 

Accommodation is provided at home, full board or semi-full board depending on the option chosen. 
 

4. Responsibilities 

The Service Provider undertakes to implement all necessary means to ensure the quality of the services offered. The Client is responsible for his/her behavior during stays and courses. 

The Provider declines all responsibility for damage resulting from the use of the facilities by the customer.  

5. Insurance 

The Client is invited to take out personal insurance covering the risks associated with the stay and the activities offered.
 

6. Complaints 

Any complaint must be sent in writing to the Service Provider within 30 days following the end of the stay. 

7. Protection of personal data 

The Service Provider undertakes to protect the Client's personal data in accordance with the GDPR. 

 
8. Applicable law and competent jurisdiction 

These General Terms and Conditions are subject to French law. In the event of a dispute, the French courts will have sole jurisdiction. 

B. Face-to-face and online French courses 

1. Services offered 

The Service Provider offers French lessons in person and online via videoconference. These Terms define the conditions for booking, organisation, payment, cancellation, and termination of lessons.

2. Organisation of Lessons

2.1 General Arrangements

Lessons take place at the agreed location or online via videoconference. If the Client is late, the lesson will not be extended and will end at the originally scheduled time.

2.2 Trial lesson and start of the monthly commitment

The first lesson taken by the Client is considered a trial lesson. This trial lesson is charged at the standard hourly rate and is in all cases payable.

At the end of this trial lesson, both parties (the Service Provider and the Client) remain free to decide whether or not to continue the contractual relationship.

The monthly commitment, as defined in article 3, only begins from the second lesson, after both parties have verbally or in writing confirmed their wish to continue with regular lessons.

If no such confirmation is given by either party after the trial lesson, no monthly commitment is put in place and only the amounts due for the lesson(s) actually delivered remain payable.

2.3 Frequency and Duration

The number of weekly lessons and their duration are agreed between the Service Provider and the Client and set out in a written agreement annexed to these Terms.

3. Monthly Commitment and Minimum Volume

3.1 Monthly Commitment

The Client commits for a monthly period during which recurring lesson slots are reserved in the Service Provider’s schedule.

3.2 Minimum Monthly Volume

The Client commits to a minimum number of lessons per month, corresponding to the agreed weekly frequency set out in the written agreement referred to in article 2.3. This minimum remains due unless adjusted in advance as per article 3.3.

3.3 Planned Absences (holidays, travel)

Planned absences and periods of unavailability (holidays, travel, personal obligations) are governed by the rules set out in article 5.1 (c) and (d).

3.4 Monthly Renewal

The monthly commitment is automatically renewed from one month to the next, unless written notice is given seven (7) days before the end of the current month.

4. Prices and Payment

4.1 Price

The hourly rate is €35 including VAT, unless otherwise agreed in writing between the parties.

4.2 Advance Payment (weekly or monthly)

Within the monthly commitment, the Client’s reserved lesson slots are blocked for the entire month.

By mutual agreement with the Service Provider, the Client may choose:

– weekly advance payment, which constitutes the progressive payment of the minimum monthly volume due, according to the frequency defined in the written agreement; or

– monthly advance payment, which consists of paying in one instalment the minimum monthly volume due for the month in question.

Whichever payment method is chosen (weekly or monthly), payment does not validate the reservation of lesson slots, which is already guaranteed by the monthly commitment, but constitutes the settlement of the minimum monthly volume due, in accordance with the cancellation and rescheduling rules set out in these Terms.

4.3 Payment Methods

Payment may be made in cash, by bank transfer, via Wise (preferred) or via PayPal.

5. Cancellation, Absences and Rescheduling – Client

5.1 Client’s Cancellations and Absences

a) Cancellation at least forty-eight (48) hours in advance 

The Client may cancel a lesson up to forty-eight (48) hours before the scheduled start time. 

In this case, the lesson may be rescheduled within the same month, if the Service Provider’s schedule allows it. 

Rescheduling is not guaranteed and depends solely on remaining free slots in the Service Provider’s schedule.

b) Cancellation less than forty-eight (48) hours before or absence 

Any lesson: 

– cancelled less than forty-eight (48) hours before the scheduled time, or 

– for which the Client does not attend without having informed the Service Provider before the lesson start time, 

is considered as having been delivered and remains fully due. It does not give rise to any rescheduling or refund.

c) Planned absences notified before the beginning of the month 

When the Client informs the Service Provider, before the first day of the month, of a period of unavailability (holidays, travel, personal obligations), the minimum monthly volume is adjusted according to the actual number of weeks in which lessons are planned for that month.

d) Planned absences notified during the month 

Any absence notified after the month has begun falls under the minimum monthly volume defined in article 3.2. 

Such lessons may be cancelled with forty-eight (48) hours’ notice and, subject to the Service Provider’s availability, rescheduled within the same month. 

If rescheduling is not possible, the cancelled lesson remains due as part of the minimum monthly volume.

e) Limitation of rescheduling in time 

Lessons may only be rescheduled within the current month. No rescheduling may be transferred to the following month. 

A lesson cancelled in accordance with these rules but not rescheduled within the month remains due as part of the minimum monthly volume.

f) Reminder – Monthly reservation 

Lesson slots reserved under the monthly commitment cannot be released during the month, except in the event of termination at the end of the month in accordance with articles 3.4 and 7.

6. Cancellation by the Service Provider

The Service Provider may cancel a lesson for legitimate reasons, in particular due to exceptional professional constraints (such as examiner duties for official exams) or for any other legitimate reason related to the organisation of their activity. 

The Client will be informed as soon as possible. The Service Provider will, where possible, offer a rescheduled lesson. 

If rescheduling is not possible, the lesson will not be charged and no further compensation will be due.

7. Termination

7.1 By the Client

The Client may terminate the contract at the end of any month, subject to giving written notice at least seven (7) days before the end of the month, in accordance with article 3.4, and subject to payment of the minimum monthly volume due for the current month.

7.2 By the Service Provider

The Service Provider may terminate the contract at any time for legitimate reasons (organisation of the activity, availability, workload…). 

Immediate termination is also possible in the following cases:

– total or partial non-payment of lessons;

– repeated absences or cancellations disrupting scheduling;

– repeated breach of the forty-eight (48) hours’ notice rule;

– behaviour that makes it impossible to continue working.

Lessons paid but not delivered will be refunded, except in cases of non-payment or late cancellations, in which amounts due remain payable.

8. Intellectual Property

All teaching materials provided by the Service Provider remain their exclusive property. Any reproduction or distribution without prior written consent is prohibited.

9. Personal Data

The Service Provider processes the Client’s personal data in compliance with GDPR.

10. Liability

The Service Provider is not liable for incidents occurring outside their premises in the case of in-person lessons, nor for technical issues related to the Client’s equipment or internet connection for online lessons.

11. Force majeure

Neither party shall be held liable for any failure to perform its contractual obligations if such failure results from an event of force majeure as defined under French law (i.e. an external, unforeseeable and irresistible event). 

The party invoking force majeure shall inform the other party as soon as possible and provide any useful supporting evidence. 

Performance of the obligations affected by the force majeure event is suspended for the duration of the event, with no compensation due by either party. Lessons that could not be delivered due to force majeure are not payable. 

If the force majeure situation continues for more than thirty (30) consecutive days and prevents lessons from resuming under normal conditions, either party may terminate the contract by written notice, without any compensation being due other than, where applicable, the refund of lessons paid in advance but not delivered.

12. Disputes

In the event of a dispute, the parties will seek an amicable solution. Failing that, the French courts shall have exclusive jurisdiction.

III. Modification of the General Terms and Conditions 

The Service Provider reserves the right to modify these General Terms and Conditions at any time. The applicable General Terms and Conditions are those in force on the date of the Customer's order. 

IV. Disclaimer - Computer security and associated risks
 

The owner of the Enchanté France website implements reasonable means to ensure the security and integrity of the site. However, the user acknowledges and accepts that the transmission of data over the Internet is not completely secure and involves inherent risks. Consequently: 

1. The owner of the site declines all responsibility for any direct or indirect damage, material or immaterial, resulting from access to or use of the site, including, but not limited to, damage caused by computer viruses, Trojan horses, worms, logic bombs or any other type of malicious code. 

2. The user is responsible for protecting his computer equipment and data against any form of contamination by viruses or other harmful elements which could affect said equipment or said data following use of the site. 

3. The owner of the site does not guarantee that the site will be free from errors, defects, malware or viruses. Nor is it responsible for any technical problems or failure of telephone networks or lines, computer online systems, servers, computer equipment, software, failure to receive emails due to technical problems or traffic congestion on the Internet or at any website, or any combination thereof. 

4. The user undertakes not to attempt to interfere with the proper functioning of the site, in particular by voluntarily introducing viruses, Trojan horses, worms, logic bombs or any other element likely to disrupt the normal functioning of the site. 

5. The owner of the site reserves the right to suspend, interrupt or limit access to all or part of the site, without notice, in particular for maintenance reasons or in the event of detection of a threat to the security of the site or its users. 

6. In the event of hypertext links pointing to other websites, the owner of the site declines all responsibility for the content of these sites and any possible damage resulting from their consultation. 

7. The user acknowledges having been informed that the Enchanté France site is hosted by Google Sites, and that the security of data transmitted over the Internet cannot be fully guaranteed. The owner of the site cannot be held responsible for any technical failures of the host. 

By accessing the Enchanté France site, the user expressly accepts this disclaimer and undertakes to take all necessary precautions to protect their computer equipment and data when using the site.